EXCELLENCE IN THE SERVICE

Classroom Training



1. Purpose of the Course

Introduce the concept and clarify the Customer Service, the importance of preparing the contact with the customers and provide tools to optimize the success in the service provided.

2. Target Audience

Professionals who perform customer service or who need to improve it (baristas, receptionists, attendants and etc).

3. Programming
  • Globalized world and communication;
  • Teamwork to achieve 5-star service;
  • The basic elements, complexities and communication;
  • Vocabulary and personal hygiene;
  • Personal and telephone attendance;
  • Notions of neurolinguistic programming and excellence in care.
4. Workload

6 hours (1 day)

5. Place and Date

Confirm

6. Subscriptions

faleconosco@lcbbrasil.com.br
+55 35 9 9905 6531